FAQ Category: 2. After Ordering

The local customs in my country are asking for more information regarding the parcel. Can you help?

May 14, 2020May 14, 2020

Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our customer service team with your order and tracking numbers, via e-mail. We will do our very best to help resolve the matter as quickly as possible.

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Where is my order?

May 14, 2020May 14, 2020

If your order has not arrived when you were expecting it, please do the following: – Check if you have received a dispatch confirmation email with your tracking ID and use it to check the order’s status on this page; – Check within MY ACCOUNT: Is your delivery’s address correct? Are your contact details up […]

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