1. Buying from Pickpocket® bags website

We accept payments by Credit Card, PayPal and Bank Transfer. When checking out you will be asked about your preferred method of payment. If you choose bank transfer, you will get an “Order Confirmation” email with further indications on how to proceed.

MBWAY and Multibanco payment options are enabled only for customers whose address is in Portugal.

The buyer can be issued a VAT invoice on request.

Pickpocket® Bags reserves the right to cancel a purchase (an order which we have already accepted) in the following situations (list not exhaustive), without being held responsible for any damages or charges:

– if the product is out of stock (all payment will be refunded);

– if the bank details are incorrect or cannot be verified;

-if the order has been flagged up by our security systems as being an unusual order or a potentially fraudulent act;

– if we have not been able to deliver the parcel to the address given.

A payment decline can happen for a number of reasons. Please check your Pickpocket®Bags account details to make sure that the card details such as the card type, validity date, name and your billing address are the same as the card they are registered to.

If the problem continues, please enter the details of another card.

Please contact us if the problem persists. We will try to advise you further.

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and payment details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

When we ask you for information, your data is encrypted with an EV SSL certificate https://www.bluehost.com/ssl/extended-validation-ssl-certificates/. You will see a green padlock in the address bar. The encryption and security of your data are ensured by the company Bluehost.
If you have any questions regarding our site’s security or the confidentiality of your data, write to us at: info@pickpocketbags.com

Some of our most desirable items run out of stock very quickly, so don’t wait to make a purchase. However, some of our products are running styles which will be frequently restocked. Keep an eye on the e-shop for further news.

Please note that a product can also be pre-ordered while unavailable. The delivery date will be indicated on the product page.

Once your order has been confirmed, it’s not currently possible for you to change it prior to dispatch.

You have an option to cancel but you need to be quick about it. Please contact us immediately, and we will do our best to fulfill your request.

However we cannot promise that we will be able to cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped.

For additional information about cancelling your order, check our Terms.  If your order has already been shipped, you will need to return the order to us.

If items are disappearing from your shopping bag, this may be because you are using your internet browser’s “back” button, rather than selecting one of the “Continue shopping in…” links on the shopping cart page.

If you are still having problems, try deleting the cookies on your computer. Usually, you need to select the tab “Tools” on your internet browser to clear the browsing data.

If you have general problems, we recommend that you make sure you have the latest updates and patches for your operating system. In order to enjoy an excellent online experience, we recommend updating your internet browser on a regular basis by using the latest versions for your respective browser.

If you are still having problems using our site, please feel free to get in touch with us,  and we will be happy to help. To help us look into your problem, please try to include as many of the following details as possible:

• Your Operating System (e.g. Windows XP, Mac OS 10.0),

• Internet Browser (Internet Explorer 7, Google Chrome),

• What URL you were trying to access (e.g. http://www.google.com),

• Which time the problem occurred,

• Please copy and paste into the e-mail any error message that appeared on your screen.

We try to publish as much useful information as possible about each of our products, to help you purchase the items that suit you best.
The product page for every item includes measures, a short and long description, a material description, and images.
If you have any further questions, please do not hesitate to contact us and we will do our best to answer your questions as quickly and completely as possible.

2. After Ordering

If your order has not arrived when you were expecting it, please do the following:

– Check if you have received a dispatch confirmation email with your tracking ID and use it to check the order’s status on this page;

– Check within MY ACCOUNT: Is your delivery’s address correct? Are your contact details up to date?

– Check for text messages, e-mails and attempted delivery cards from the carrier. Your parcel may be awaiting collection at a local delivery pick-up point or you may need to re-arrange delivery;

– Check if someone else residing at your address has taken receipt of your parcel.If you still can’t locate your parcel, don’t hesitate to contact Pickpocket® team via e-mail or phone.

All our shipments are insured to the necessary value so, should if it’s not found, we will arrange a replacement or refund for you.

Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our customer service team with your order and tracking numbers, via e-mail. We will do our very best to help resolve the matter as quickly as possible.

If an item is missing from your order, please contact Customer service via e-mail or phone. Be sure to provide your order number and the name of the missing item and we will do our best to resolve this issue as quickly as we can.

All returns must be made within 14 days after receiving the products.

Pickpocket® shall only accept returns if made within that period. The returned item must be new, unused, unwashed and in its original conditions, in a registered mail Parcel to the following address:

Rua Joaquim Domingues Maia nº 1928                                                                     4500-744 Nogueira da Regedoura                                                                                Portugal

The payment shall be returned (by Paypal) once the integrity of the item has been confirmed by Pickpocket®. Any payment costs related to the purchase, such as shipping, taxes or costums duties, will not be refunded.

All customers have full return right until January 20th on all purchases made during the month of December.

3. Maintenance

Pickpocket only ensures the repair of products in case of workmanship or material error. Claim right does not apply to defects caused by wear and tear or incorrect usage.

Contact us at: info@pickpocketbags.com, and the defect or fault of the item will be evaluated. Pickpocket team will repair the product if possible, replace the product free of charge or refund, including the shipping costs.

You should not machine wash your Leather good,  as this will ruin the Leather.

Each leather has its own specificity. Pickpocket® Team is happy to assist you in case of doubts.

In a general way you can gently hand wash your Pickpocket leather Bag, with a neutral soap.

The basic procedure is:  with a cloth moistened with warm water and neutral soap, gently pass the cloth on the surface of the bag. Remember to never soak the cloth, so the bag doesn’t receive excess humidity. Let it dry in the shade overnight.

Only if the leather of the bag is waxed Leather. Since each leather has its own specificity, Pickpocket®Team will gladly assist you in case of doubts.

4. Dispute Resolution

These Terms of Use of our website are governed by Portugal Law. For all matters arising from the contract the competent Court, with exclusion of all others, is the one of the Pickpocket’s head office.

Alternative Conflict Resolution / Centro de Informação de Consumo e Arbitragem do Porto (www.cicap.pt) Centro de Informação de Consumo e Arbitragem do Porto (www.arbitragemdeconsumo.org) Plataforma de Resolução de Litígios em linha – RLL (http://ec.europa.eu/consumers/odr)

The full list can be accessed here: www.consumidor.pt